Privacy Policy / Data Protection

Data Protection

Below we provide information on the processing of your personal data. Personal data includes all information that can be related to you personally, such as your name, address, email address, or user behaviour.

Controller / Company Data Protection Officer

Controller pursuant to the German Federal Data Protection Act (BDSG), the German Telemedia Act (TMG), and Article 4(7) of the EU General Data Protection Regulation (GDPR):

Niederlassung Köln
CLP Rechtsanwälte Schmidt, Wittenberg, Scheffen & Partner mbB (hereinafter: “CLP”)
Weinsbergstraße 190
50825 Cologne
Phone: +49 (0)221 670 579 10
Fax: +49 (0)221 969 868 93
Email: info@latam-desk.com

Processing of Personal Data

a) When visiting our website

When you visit our website www.latam-desk.com, the browser used on your device automatically sends information to our website’s server. This information is stored temporarily in a log file. The following data is collected automatically and stored until automatic deletion:

  • IP address of the requesting computer
  • Date and time of access
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access status/HTTP status code
  • Amount of data transferred
  • Name and URL of the file accessed
  • Website from which access is made (referrer URL)
  • Browser used, operating system, and name of the access provider
  • Language and version of the browser software
  • Notification of successful retrieval

We process this data for the following purposes:

  • Ensuring a smooth connection to the website
  • Ensuring convenient use of our website
  • Evaluation of system security and stability
  • Additional administrative purposes

The legal basis is Article 6(1) sentence 1 lit. f GDPR. Our legitimate interest results from the purposes listed above. Under no circumstances do we use this data to identify you personally.

We also use cookies and third-party services/content. See sections 4 and 5 of this policy.

b) When contacting us

When you contact us by email, phone, or postal mail, we process the data you provide (e.g., email address, name, telephone number) in order to process your inquiry and respond to your questions.

Data is deleted when no longer required, or its processing is restricted if statutory retention obligations apply.

Legal basis:

  • Art. 6(1)(f) GDPR — legitimate interest in handling your request
  • Art. 6(1)(b) GDPR — necessary for pre-contractual steps or contract performance

c) When using our contact form

If you use our contact form, you must consent to the processing of your data by ticking the checkbox. You must provide at least your name and a valid email address; other details are optional.

Processing is based on your consent (Art. 6(1)(a) GDPR). The data is automatically deleted once your inquiry has been resolved.

Transfer of Data

Your personal data is not transferred to third parties, except in the following cases:

  • Explicit consent (Art. 6(1)(a) GDPR)
  • Necessary for the establishment, exercise, or defence of legal claims (Art. 6(1)(f) GDPR)
  • Legal obligation (Art. 6(1)(c) GDPR)
  • Necessary for fulfilling a contractual relationship with you (Art. 6(1)(b) GDPR)

Cookies on our Website

We use cookies that are stored on your device when you visit our website. They do not contain viruses or malware. Cookies allow your device to be recognised without identifying you personally.

We use:

  • Session cookies (deleted when you leave the site)
  • Temporary cookies (store preferences for future visits)
  • Statistical cookies (see section 5)

Legal basis: Art. 6(1)(f) GDPR.

You may configure your browser to block cookies; however, this may restrict certain functionalities of the website.

Integration of Third-Party Services and Content

We use third-party services (e.g., fonts) to integrate their content. This requires processing your IP address. Third parties may also use pixel tags for statistical or marketing purposes.

Legal basis: Art. 6(1)(f) GDPR — legitimate interest in operating and optimizing the website.

a) Google Maps

Provider: Google LLC, USA. Used to display interactive maps.

When you access the page, Google receives information about your visit. If you are logged in to your Google account, the data may be linked to your profile.

Further information: Google Privacy Policy

b) Google Web Fonts

We use Google Web Fonts for a uniform display of fonts. If the browser does not support these fonts, a standard font is displayed instead.

More information: Google Privacy Policy

Data Subject Rights

Under the GDPR, you have the right to:

  • Access your data (Art. 15)
  • Rectification (Art. 16)
  • Erasure (“right to be forgotten”) (Art. 17)
  • Restriction of processing (Art. 18)
  • Data portability (Art. 20)
  • Withdraw consent at any time (Art. 7(3))
  • Lodge a complaint with a supervisory authority (Art. 77)

Objection or Withdrawal of Consent

You may withdraw consent at any time (Art. 7(3) GDPR).

You may also object to processing based on legitimate interests (Art. 21 GDPR). If your objection concerns direct marketing, it becomes effective immediately without needing justification.

To exercise your rights, contact: info@latam-desk.com

Data Security

This site uses SSL/TLS encryption. You can recognise this by “https://” and the padlock symbol in your browser.

We apply state-of-the-art technical and organisational measures to protect your data.

Deletion of Data and Retention Periods

Data is deleted once it is no longer required. If statutory retention obligations apply, the data is blocked and not processed for any other purpose.

Updates to this Privacy Policy

Effective as of November 2025. Changes due to legal updates or website functionality adjustments will be published at:
https://www.latam-desk.com/politica-de-privacidad/